Complaint Against Guard Moto for Suspected Online Shopping Fraud – ₹3,770

Subject: Complaint Against Guard Moto for Suspected Online Shopping Fraud – ₹3,770 Dear Sir/Madam, I would like to lodge a formal complaint against Guard Moto regarding an online purchase of motorcycle riding gear worth ₹3,770. I came across Guard Moto through Instagram, where they were advertising motorcycle riding gear at attractive prices. Trusting their advertisement, I contacted them through Instagram and subsequently placed an order via WhatsApp for ₹3,770. However, it has now been four days, and I have neither received my order nor been provided with any valid dispatch details or courier receipt, despite repeatedly requesting proof of dispatch. The seller has been giving misleading responses and making excuses instead of providing a clear update. They are also refusing to refund my money. I have not received the ordered goods, and the seller's continued failure to provide dispatch proof or process my refund has raised serious concerns about possible online shopping fraud. I request the concerned authorities to: 1. Investigate the activities of Guard Moto and verify the legitimacy of this seller. 2. Take appropriate action against the seller if any fraudulent activity is established. 3. Help me recover my payment of ₹3,770. 4. Take necessary steps to prevent other customers from being similarly affected. I am ready to provide supporting evidence, including payment proof, Instagram account details, WhatsApp conversations, order details, and any other relevant information required for the investigation. Kindly register my complaint and take appropriate action at the earliest. Order Amount: ₹3,770 Seller/Business Name: Guard Moto Platform Used: Instagram and WhatsApp Issue: Non-delivery of goods, failure to provide dispatch proof, and refusal to refund the payment. Thank you for your assistance. Yours faithfully, Complainant