This Refund & Cancellation Policy explains the circumstances under which fees paid to Legal Connect India Service LLP may be refunded. Please read it carefully before making a payment.
1. Scope
This policy applies to plan fees and service charges paid through our platform for facilitating consumer complaints and connecting you with advocates.
2. Cancellation Before Work Begins
If you cancel a service before any work has commenced (for example, before a legal notice is drafted or an advocate is assigned), you are eligible for a refund of the fees paid, after deduction of applicable payment-gateway charges and taxes.
3. Cancellation After Work Begins
Once work has commenced — including case assessment, drafting, or advocate engagement — fees corresponding to the work already performed are non-refundable. Any unutilised portion may be refunded at our reasonable discretion.
4. Non-Refundable Situations
- Services already fully delivered (e.g. legal notice sent, complaint filed).
- Delays or non-cooperation attributable to you (incomplete information, unresponsiveness).
- Outcomes of a case, since results are never guaranteed.
- Third-party statutory fees, court fees, or charges already incurred.
5. How to Request a Refund
To request a refund, email info@legalconnect.help with your registered details, complaint ID, and reason. We review each request on its merits.
6. Processing Time
Approved refunds are processed to the original payment method within 7–10 business days. Actual credit timelines depend on your bank or payment provider.
7. Contact
For any billing or refund queries, reach us at info@legalconnect.help or +91 97026 76535.
Questions about this policy? Contact us at info@legalconnect.help or +91 97026 76535.
Legal Connect India Service LLP, 1st Floor, Ujagar Chambers, Sion–Trombay Rd, Chembur, Mumbai – 400088.