This Refund & Cancellation Policy explains the circumstances under which fees paid to Legal Connect India Service LLP may be refunded. Please read it carefully before making a payment.
1. Scope
This policy applies to plan fees and service charges paid through our platform for facilitating consumer complaints and connecting you with advocates, including the Live phone consultation ('Talk to a Lawyer') fee.
2. Live Consultation — 45-Minute Money-Back Guarantee
The Live consultation carries an automatic guarantee: if we do not connect you to an advocate within 45 minutes of you launching the call during our published calling hours, the full amount you paid (including GST) is refunded automatically to your original payment method — no request or form is needed. Requests launched outside calling hours are queued for the next calling window, and the 45 minutes run from the window opening.
The consultation fee is a fixed session charge for up to 15 minutes, not a per-minute rate. A session that concludes before 15 minutes is a completed session and is not partially refundable. If a connected call drops within the first 60 seconds, it is reconnected automatically at no charge and does not count as your session.
Automatic guarantee refunds are initiated immediately and typically reach your account within 3–7 working days, depending on your bank.
3. Cancellation Before Work Begins
If you cancel a service before any work has commenced (for example, before a legal notice is drafted or an advocate is assigned), you are eligible for a refund of the fees paid, after deduction of applicable payment-gateway charges and taxes.
4. Cancellation After Work Begins
Once work has commenced — including case assessment, drafting, or advocate engagement — fees corresponding to the work already performed are non-refundable. Any unutilised portion may be refunded at our reasonable discretion.
5. Non-Refundable Situations
- Services already fully delivered (e.g. legal notice sent, complaint filed).
- Delays or non-cooperation attributable to you (incomplete information, unresponsiveness).
- Outcomes of a case, since results are never guaranteed.
- Third-party statutory fees, court fees, or charges already incurred.
6. How to Request a Refund
To request a refund, email info@legalconnect.help with your registered details, complaint ID, and reason. We review each request on its merits.
7. Processing Time
Approved refunds are processed to the original payment method within 7–10 business days. Actual credit timelines depend on your bank or payment provider.
8. Contact
For any billing or refund queries, reach us at info@legalconnect.help or +91 22 6555 3444.
Questions about this policy? Contact us at info@legalconnect.help or +91 22 6555 3444.
Legal Connect India Service LLP, 1st Floor, Ujagar Chambers, Sion–Trombay Rd, Chembur, Mumbai – 400088.