Legal Connect India Service LLP ('we', 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. Information We Collect
- Identity & contact details: name, email, phone number, and city.
- Complaint details: information you provide about your dispute, the company involved, and amounts.
- Payment information: processed via secure third-party gateways (we do not store full card details).
- Technical data: IP address, browser type, and usage data via cookies and analytics.
2. How We Use Your Information
- To register, process, and track your consumer complaint.
- To connect you with appropriate advocates and provide our services.
- To send confirmations, updates, and service-related communications.
- To improve our platform, prevent fraud, and comply with legal obligations.
3. Legal Basis & Consent
We process your personal data based on the consent you provide when submitting information, and as necessary to perform the services you request. You may withdraw consent at any time, subject to legal and contractual limitations.
4. Sharing of Information
We share your information only with the advocates/professionals engaged for your matter, payment processors, and service providers who help operate the platform, and where required by law. We do not sell your personal data.
5. Data Security
We use industry-standard safeguards, including encryption in transit, to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data, subject to legal retention requirements.
- Withdraw consent and lodge a grievance with us or the Data Protection Board.
7. Data Retention
We retain your data only as long as necessary to provide our services and to comply with legal, accounting, or reporting requirements.
8. Cookies
We use cookies and similar technologies to operate the website and understand usage. You can control cookies through your browser settings.
9. Grievance Officer
For any privacy concerns or to exercise your rights, contact our Grievance Officer at info@legalconnect.help. We will respond within the timelines prescribed under applicable law.
Questions about this policy? Contact us at info@legalconnect.help or +91 97026 76535.
Legal Connect India Service LLP, 1st Floor, Ujagar Chambers, Sion–Trombay Rd, Chembur, Mumbai – 400088.