Myntra is not refunding my money

Subject: Complaint Regarding Refund of ₹2,868 Not Received in Bank Account Dear Sir/Madam, I am writing to raise a complaint regarding a refund of ₹2,868 for a Titan watch that I ordered from Myntra on 21 September 2026. I cancelled the order shortly after placing it and requested a refund. As per Myntra’s records, the refund was processed on 21 September 2026 at 11:14 PM, and they provided me with a refund reference ID. However, the refunded amount has still not been credited to my bank account. I contacted my bank’s customer support team and provided them with the reference ID shared by Myntra. After checking their records, the bank clearly informed me that no such refund transaction has been received or credited to my account. They also stated that if the refund had been received by the bank, it would have been reflected in my account. More than 24 hours have now passed, and despite making several attempts to contact Myntra’s customer support through calls and email, I have not received any satisfactory assistance or resolution. I specifically requested Myntra to provide me with the refund transaction slip/proof of the transaction, so that I could take it to my bank branch and have the matter investigated further. However, my request for the transaction proof was also rejected. I therefore request you to kindly look into this matter urgently and help me trace the refund. If the refund has genuinely been processed from Myntra’s end, please provide me with the transaction slip/UTR or any valid proof of the refund, so that I can coordinate with my bank and resolve the issue. ₹2,868 is a significant amount for me, and I am concerned because neither Myntra nor my bank is currently able to provide a clear resolution regarding the whereabouts of my money. I request you to kindly treat this matter as urgent and ensure that my refund is either credited to my account or that proper transaction proof is provided to enable further investigation. Thank you for your assistance. I look forward to a prompt resolution. Regards, Neha Singh