Overview
Caterers, photographers, banquet halls, decorators, and event planners that fail to deliver, deliver poor quality, or forfeit advances unfairly are liable for deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
Key Provisions — Consumer Protection Act, 2019
- Event vendors are 'service providers' under the Act.
- Non-performance or sub-standard delivery is deficiency in service.
- Unfair forfeiture of advances can be challenged.
- Consumers can claim refund and compensation.
What You Can Claim
Refund of advance
Compensation for deficiency
Reimbursement of extra costs
Damages for distress
How We Solve It
1
Compile Proof
Contract, payment, and evidence of failure.
2
Send Notice
A demand for refund/compensation in a fixed period.
3
File Complaint
We file before the Consumer Commission if unresolved.
4
Recover Dues
We pursue refund and compensation.
Typical timeline: Notice within days · resolution 3–12 months.
Frequently Asked Questions
Caterer/photographer didn't show up — can I claim?
Yes — non-performance is deficiency in service; you can claim a refund and compensation.
Can a vendor keep my advance unfairly?
Unfair forfeiture of advances can be challenged before the Consumer Commission.