Overview
The Consumer Protection Act, 2019 introduced product liability, holding manufacturers, sellers, and service providers accountable for defective products that cause harm or loss. You can claim a refund, replacement, or compensation for any defect in quality, quantity, or standard.
Key Provisions — Consumer Protection Act, 2019
- Product liability action can be brought against the manufacturer, seller, or service provider.
- Covers manufacturing defects, design defects, and deviation from warranty.
- Compensation can include harm caused by the defective product.
- Burden often shifts to the manufacturer to prove the product was not defective.
What You Can Claim
Replacement or repair
Full refund
Compensation for injury or loss
Removal of defective goods from market
How We Solve It
1
Assess the Defect
We evaluate the defect and gather evidence (photos, reports, bills).
2
Notice to Seller/Maker
A demand notice for refund, replacement, or compensation.
3
File Complaint
Product-liability complaint before the Consumer Commission.
4
Secure Relief
We pursue refund/replacement and compensation.
Typical timeline: Resolution typically 3–12 months depending on the forum.
Frequently Asked Questions
What counts as a defective product?
Any fault, imperfection, or shortcoming in quality, quantity, purity, or standard.
Who is liable for a defective product?
The manufacturer, seller, or service provider can be held liable under product liability.