Overview
Online fraud — fake products, non-delivery, phishing, or unauthorised transactions — is addressed under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. E-commerce platforms must display seller details, grievance officers, and clear refund policies.
Key Provisions — IT Act, 2000 & Consumer Protection (E-Commerce) Rules, 2020
- E-commerce entities must appoint a grievance officer and resolve complaints in a time-bound manner.
- Mandatory disclosure of seller details, return, refund, and exchange policies.
- IT Act provisions cover identity theft, cheating by personation, and unauthorised access.
- Cyber-crime cells and the National Cyber Crime Reporting Portal handle online financial fraud.
What You Can Claim
Refund of money lost
Compensation for fraud
Action against the platform/seller
Cyber-crime complaint registration
How We Solve It
1
Preserve Evidence
Screenshots, order IDs, payment proofs, and chats.
2
Platform Grievance
We escalate to the platform's grievance officer.
3
Legal & Cyber Action
Consumer complaint and/or cyber-crime report as needed.
4
Recover Loss
We pursue refund and compensation.
Typical timeline: Grievance escalation within days · resolution 1–9 months.
Frequently Asked Questions
Can I file a complaint against an e-commerce website?
Yes, under the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.
Where do I report online financial fraud?
At the National Cyber Crime Reporting Portal (cybercrime.gov.in) and the Consumer Commission.