Overview
If a seller or service provider denies a legitimate refund, you are protected under the Consumer Protection Act, 2019. You can demand a refund, replacement, or compensation for deficiency in service and file a complaint before the appropriate Consumer Disputes Redressal Commission.
Key Provisions — Consumer Protection Act, 2019
- Consumers can claim refund, replacement, or compensation for defective goods or deficient services.
- Complaints can be filed online via the e-Daakhil portal or at the District/State/National Commission.
- The Central Consumer Protection Authority (CCPA) can act against unfair trade practices.
- Jurisdiction depends on claim value: District (up to ₹50 lakh), State (₹50 lakh–₹2 crore), National (above ₹2 crore).
What You Can Claim
Full refund of the amount paid
Replacement of the product
Compensation for harassment & mental agony
Litigation costs
How We Solve It
1
Document the Claim
We compile invoices, communication, and proof of denial.
2
Send Legal Notice
A formal notice demanding refund within a fixed period.
3
File Consumer Complaint
We file before the appropriate Consumer Commission if unresolved.
4
Obtain Order & Refund
We pursue the order for refund and compensation.
Typical timeline: Notice within days · complaint resolution typically 3–12 months.
Frequently Asked Questions
Can I get compensation beyond the refund?
Yes, the Commission can award compensation for harassment, mental agony, and litigation costs.
Where do I file a refund complaint?
At the District/State/National Consumer Commission based on the claim amount, or online via e-Daakhil.