Overview
When a seller or manufacturer refuses free repair, replacement, or refund during a valid warranty or guarantee period, it is a deficiency in service and breach of express warranty under the Consumer Protection Act, 2019.
Key Provisions — Consumer Protection Act, 2019
- Express and implied warranties are enforceable against the seller/manufacturer.
- Refusal to honour warranty is deficiency in service.
- Consumers can claim repair, replacement, or refund with compensation.
- Conditional 'no warranty' clauses cannot override statutory consumer rights.
What You Can Claim
Free repair under warranty
Replacement of the product
Refund where repair fails
Compensation for inconvenience
How We Solve It
1
Verify Warranty
We check the warranty card, invoice, and terms.
2
Send Legal Notice
A demand to honour the warranty within a fixed period.
3
File Complaint
We file before the Consumer Commission if refused.
4
Enforce Warranty
We pursue repair/replacement and compensation.
Typical timeline: Notice within days · resolution 3–12 months.
Frequently Asked Questions
What if a company refuses warranty repair?
It is deficiency in service — you can claim repair, replacement, or refund with compensation.
Can a shop refuse warranty by saying 'no returns'?
No — a blanket 'no returns/no warranty' clause cannot override your statutory rights.