Overview
Flight cancellations, long delays, denied boarding, and lost baggage are covered by DGCA's Civil Aviation Requirements and the Consumer Protection Act, 2019. Airlines and travel portals must provide refunds and compensation as prescribed.
Key Provisions — DGCA Rules & Consumer Protection Act, 2019
- DGCA CAR mandates refunds and compensation for cancellations and denied boarding.
- Refunds for cancelled tickets must be processed within prescribed timelines.
- Travel aggregators are liable as 'service providers' for deficiency.
- Lost or damaged baggage attracts compensation under applicable rules.
What You Can Claim
Refund of ticket fare
Compensation for delay/denied boarding
Baggage compensation
Alternative arrangements / costs
How We Solve It
1
Claim With Airline
We file the refund/compensation claim with the airline or portal.
2
Escalate to DGCA
Escalation via the AirSewa portal if unresolved.
3
Consumer Complaint
We file before the Consumer Commission if needed.
4
Recover Dues
We pursue refund and compensation.
Typical timeline: Airline claim: days–weeks · Consumer Commission: 3–12 months.
Frequently Asked Questions
Can I get a refund for a cancelled flight?
Yes — DGCA rules require airlines to refund cancelled tickets and compensate in many cases.
Can I claim for lost baggage?
Yes, you can claim compensation for lost or damaged baggage from the airline.