Overview
Disputes with telecom and internet providers — wrong billing, call drops, slow speeds, or unfair disconnection — are governed by TRAI regulations and the Consumer Protection Act, 2019. Providers must run a graded grievance redressal mechanism with appellate authorities.
Key Provisions — TRAI Regulations & Consumer Protection Act, 2019
- TRAI mandates a complaint centre and appellate authority for every operator.
- Operators must meet Quality of Service benchmarks set by TRAI.
- Wrongful charges and deficient service are actionable under the Consumer Protection Act.
- Consumers can claim refunds and compensation for billing and service failures.
What You Can Claim
Refund of wrong charges
Compensation for deficient service
Restoration of service
Correction of billing
How We Solve It
1
Raise Ticket
We log the complaint with the operator and note the docket number.
2
Escalate
Escalation to the appellate authority if unresolved.
3
Consumer Complaint
We file before the Consumer Commission if needed.
4
Obtain Relief
We pursue refunds and compensation.
Typical timeline: Operator grievance: days–weeks · Consumer Commission: 3–12 months.
Frequently Asked Questions
Can I complain against my telecom operator?
Yes — first to the operator's grievance and appellate authority, then to the Consumer Commission.
Can I get a refund for wrong telecom charges?
Yes, you can claim a refund of wrongful charges and compensation for deficient service.