Overview
Solar rooftop, inverter, AC, and home-appliance installers that do faulty installation, make false savings/output claims, or deny warranty support are liable for deficiency in service, unfair trade practice, and product liability under the Consumer Protection Act, 2019.
Key Provisions — Consumer Protection Act, 2019
- Installation and after-sales support are 'service' under the Act.
- False savings/output claims are unfair trade practices.
- Faulty installation and warranty refusal are actionable.
- Product liability applies to defective equipment.
What You Can Claim
Free rectification / reinstallation
Refund or replacement
Compensation for losses
Honouring of warranty
How We Solve It
1
Document Issues
We compile the quote, claims, bills, and fault evidence.
2
Send Notice
A demand for rectification/refund in a fixed period.
3
File Complaint
We file before the Consumer Commission if unresolved.
4
Secure Relief
We pursue rectification, refund, and compensation.
Typical timeline: Notice within days · resolution 3–12 months.
Frequently Asked Questions
Solar output is far below the promise — can I claim?
Yes — false output/savings claims are unfair practices; you can claim rectification, refund, or compensation.
Installer denies warranty — what now?
Warranty refusal is deficiency in service; we can compel honouring of the warranty with compensation.