Overview
Short measure of fuel, tampered dispensing units, or adulterated petrol/diesel violate the Legal Metrology Act, 2009 and are unfair trade practices under the Consumer Protection Act, 2019, enforced by Legal Metrology officers and oil companies.
Key Provisions — Legal Metrology Act, 2009 & Consumer Protection Act, 2019
- Dispensing units must be sealed and accurate per Legal Metrology rules.
- Short delivery and tampering are punishable offences.
- Adulteration attracts penalties and dealership action by oil companies.
- Consumers can claim refund and compensation for unfair practice.
What You Can Claim
Refund for short fuel
Compensation for adulteration damage
Action against the pump
Penalty by authorities
How We Solve It
1
Demand 5L Test
We note your right to the 5-litre measure test at the pump.
2
Complaint to Authority
Complaint to Legal Metrology / the oil company.
3
Consumer Complaint
Unfair-practice complaint before the Commission.
4
Recover Loss
We pursue refund, penalty, and compensation.
Typical timeline: Authority action varies · Consumer Commission: 3–9 months.
Frequently Asked Questions
Can I check if a petrol pump gave short fuel?
Yes — you can demand the standard 5-litre measure test; short delivery is an offence and refundable.
What about adulterated fuel that damaged my engine?
Adulteration is actionable — you can claim compensation for damage plus penalty against the pump.