Overview
Real-money gaming and fantasy apps that withhold winnings, manipulate outcomes, block withdrawals, or run hidden charges can face action under the Information Technology Act, 2000 and the Consumer Protection Act, 2019 for deficiency in service and unfair trade practice.
Key Provisions — IT Act, 2000 & Consumer Protection Act, 2019
- Gaming platforms providing paid services are covered as 'service'.
- Withholding legitimate winnings/withdrawals is deficiency in service.
- Misleading odds and hidden charges are unfair practices.
- IT Act covers online cheating and fraud.
What You Can Claim
Release of withheld winnings
Refund of deposits
Compensation for fraud
Action against the platform
How We Solve It
1
Capture Evidence
Wallet logs, transaction IDs, and screenshots.
2
Grievance to App
We escalate to the platform's grievance officer.
3
Legal / Cyber Action
Consumer complaint and/or cyber-crime report.
4
Recover Funds
We pursue release and compensation.
Typical timeline: Grievance: days · resolution 1–9 months.
Frequently Asked Questions
A gaming app won't release my winnings — what can I do?
Escalate to the platform's grievance officer, then file a consumer complaint and, if fraudulent, a cyber-crime report.
Can I get a refund of deposits from a gaming app?
For deficiency in service or fraud, you can claim a refund and compensation.