Overview
Matrimonial portals that allow fake profiles, mis-sell premium plans, or deny refunds are liable for deficiency in service and unfair trade practice under the Consumer Protection Act, 2019, while fraud by individuals is also covered under the IT Act and criminal law.
Key Provisions — IT Act, 2000 & Consumer Protection Act, 2019
- Matrimonial portals are 'service' providers under the Act.
- Mis-selling and refusal of promised refunds are unfair practices.
- Failure to verify and remove fake profiles can be deficiency in service.
- Individual fraud (extortion, cheating) is a criminal offence.
What You Can Claim
Refund of membership fees
Compensation for deficiency
Action against fake profiles
Criminal action for fraud
How We Solve It
1
Document Issues
We compile payment, plan terms, and evidence of fraud.
2
Grievance / Notice
We escalate to the portal and issue a notice.
3
Complaint
Consumer complaint and/or cyber-crime report.
4
Recover Fees
We pursue refund and compensation.
Typical timeline: Resolution typically 3–12 months.
Frequently Asked Questions
Can I get a refund from a matrimonial website?
Yes, for mis-selling or deficiency in service you can claim a refund and compensation.
What if I was defrauded via a matrimonial site?
File a cyber-crime complaint against the fraudster and a consumer complaint against the portal for deficiency.