Overview
Non-delivery, short weight cylinders, overcharging, or unsafe service by LPG distributors is a deficiency in service under the Consumer Protection Act, 2019, in addition to oil-company grievance mechanisms and the marketing discipline guidelines.
Key Provisions — Consumer Protection Act, 2019
- LPG distribution is a 'service' — lapses are deficiency in service.
- Overcharging above notified price and short weight are actionable.
- Oil companies run grievance and emergency mechanisms.
- Consumers can claim refunds and compensation.
What You Can Claim
Refund of overcharge
Compensation for deficiency
Action against distributor
Safety redressal
How We Solve It
1
Raise Grievance
We complain to the distributor and oil company.
2
Escalate
Escalation to the area/regional office.
3
Consumer Complaint
We file before the Consumer Commission if unresolved.
4
Obtain Relief
We pursue refund and compensation.
Typical timeline: Grievance: days–weeks · Consumer Commission: 3–9 months.
Frequently Asked Questions
Can I complain about LPG overcharging?
Yes — overcharging and short weight are deficiencies; you can claim a refund and compensation.
Where do I report LPG delivery issues?
To your distributor and oil company first, then the Consumer Commission.