Overview
Builders failing to provide promised amenities or maintain common areas, and unfair maintenance charges before handover to the residents' association, can be challenged under RERA, 2016 and the Consumer Protection Act, 2019.
Key Provisions — RERA, 2016 & Consumer Protection Act, 2019
- Builders must maintain the project and form the association as promised.
- Promised amenities (lift, club, water) must be delivered.
- Arbitrary maintenance charges before handover can be challenged.
- Deficiency in service is actionable before RERA and the Commission.
What You Can Claim
Provision of promised amenities
Refund of unfair charges
Compensation for deficiency
Handover to the association
How We Solve It
1
Document Lapses
We compile the agreement, brochure, and proof of lapses.
2
Notice / RERA
Notice to the builder and a RERA/consumer complaint.
3
Pursue Hearing
We represent your claim through hearings.
4
Enforce Relief
We pursue amenities, refund, and compensation.
Typical timeline: RERA: ~60 days target · Consumer Commission: 3–12 months.
Frequently Asked Questions
Can I act against a builder not providing amenities?
Yes — non-delivery of promised amenities is deficiency in service, actionable under RERA and the Consumer Protection Act.
Are pre-handover maintenance charges fair?
Arbitrary or excessive charges before association handover can be challenged.