Overview
Cancelled or downgraded bookings, hidden charges, denied refunds, or poor service by hotels and booking platforms are deficiencies in service and unfair trade practices under the Consumer Protection Act, 2019. Both the hotel and the aggregator can be held liable.
Key Provisions — Consumer Protection Act, 2019
- Hotels and travel aggregators are 'service providers' under the Act.
- Hidden charges and denied confirmed bookings are unfair practices.
- Consumers can claim refund and compensation for deficiency.
- Both the platform and the hotel can be jointly liable.
What You Can Claim
Refund of booking amount
Compensation for deficiency
Reimbursement of extra costs
Action against hidden charges
How We Solve It
1
Collect Proof
We gather booking confirmation, bills, and communication.
2
Raise Grievance
We escalate with the hotel and the platform.
3
Consumer Complaint
We file before the Consumer Commission if unresolved.
4
Obtain Refund
We pursue refund and compensation.
Typical timeline: Grievance: days · Consumer Commission: 3–12 months.
Frequently Asked Questions
Can I claim a refund for a cancelled hotel booking?
Yes, if the cancellation or downgrade was wrongful, you can claim a refund and compensation.
Is the booking platform also liable?
Yes — the aggregator and the hotel can be jointly held liable for deficiency in service.