Overview
Gyms, OTT, SaaS, and other subscription services that shut down, deny promised facilities, auto-renew unfairly, or refuse rightful refunds are liable for deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
Key Provisions — Consumer Protection Act, 2019
- Subscription and fitness services are 'service' under the Act.
- Unfair auto-renewal and non-refund clauses can be challenged.
- Closure or non-delivery of promised facilities is deficiency in service.
- Consumers can claim a pro-rata refund and compensation.
What You Can Claim
Pro-rata or full refund
Compensation for deficiency
Cancellation of unfair auto-renewal
Litigation costs
How We Solve It
1
Review Terms
We examine the membership contract and payments.
2
Send Notice
A demand for refund within a fixed period.
3
File Complaint
We file before the Consumer Commission if refused.
4
Recover Fees
We pursue refund and compensation.
Typical timeline: Notice within days · resolution 3–9 months.
Frequently Asked Questions
Can I get a refund if my gym shuts down?
Yes — non-delivery of the promised service entitles you to a pro-rata or full refund with compensation.
Can I challenge an unfair auto-renewal?
Yes, unfair auto-renewal and non-refund terms can be challenged as unfair contract terms.