Overview
Unsafe, adulterated, expired, or mislabelled food is an offence under the Food Safety and Standards Act, 2006, enforced by FSSAI. Affected consumers can also claim compensation for deficiency in service under the Consumer Protection Act, 2019.
Key Provisions — Food Safety and Standards Act, 2006
- FSSAI regulates food safety, labelling, and hygiene standards.
- Selling unsafe or substandard food attracts penalties and prosecution.
- Consumers can complain via FSSAI's Food Safety Connect portal.
- Compensation for harm can be claimed under the Consumer Protection Act.
What You Can Claim
Penalty against the seller/manufacturer
Compensation for harm
Refund of price
Action by FSSAI
How We Solve It
1
Preserve Evidence
We retain the product, bill, and packaging.
2
FSSAI Complaint
We file via the Food Safety Connect portal.
3
Consumer Complaint
Compensation claim before the Consumer Commission.
4
Secure Relief
We pursue penalty and compensation.
Typical timeline: FSSAI action varies · Consumer Commission: 3–12 months.
Frequently Asked Questions
Where do I report adulterated food?
To FSSAI via the Food Safety Connect portal, and you can claim compensation under the Consumer Protection Act.
Can I claim compensation for unsafe food?
Yes, if you suffered harm or loss, you can claim compensation as deficiency in service.