Overview
Mobile, laptop, and appliance repair centres that overcharge, replace genuine parts with fake ones, cause further damage, or deny warranty repairs are liable for deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
Key Provisions — Consumer Protection Act, 2019
- Repair services are 'service' — poor or fraudulent repair is deficiency.
- Replacing genuine parts with counterfeits is an unfair trade practice.
- Damage caused during repair attracts compensation.
- Authorised-centre warranty refusal is actionable.
What You Can Claim
Refund of repair charges
Compensation for damage
Replacement of the device
Action against the centre
How We Solve It
1
Keep Job Card
We retain the job card, bill, and before/after evidence.
2
Send Notice
A demand for refund/repair within a fixed period.
3
File Complaint
We file before the Consumer Commission if unresolved.
4
Secure Relief
We pursue refund and compensation.
Typical timeline: Notice within days · resolution 3–9 months.
Frequently Asked Questions
My phone was damaged during repair — can I claim?
Yes — damage caused during repair is deficiency in service; you can claim compensation or replacement.
Can I act if fake parts were used?
Yes, replacing genuine parts with counterfeits is an unfair trade practice and actionable.