Overview
Inflated bills, faulty meters, or wrongful disconnection by a power distribution company can be challenged under the Electricity Act, 2003 through the Consumer Grievance Redressal Forum (CGRF) and the Electricity Ombudsman, as well as the Consumer Protection Act, 2019.
Key Provisions — Electricity Act, 2003
- Every distribution licensee must establish a Consumer Grievance Redressal Forum (CGRF).
- Unresolved grievances can be escalated to the Electricity Ombudsman.
- Disconnection requires due notice; wrongful disconnection is actionable.
- Deficiency in electricity service is also covered under the Consumer Protection Act.
What You Can Claim
Correction of inflated bills
Meter testing & replacement
Reconnection of supply
Compensation for wrongful disconnection
How We Solve It
1
File With CGRF
We file the grievance with the distribution company's CGRF.
2
Approach Ombudsman
Escalation to the Electricity Ombudsman if unresolved.
3
Consumer Complaint
Parallel/alternative complaint before the Consumer Commission.
4
Resolve Bill
We pursue correction and compensation.
Typical timeline: CGRF: ~1–2 months · Ombudsman/Commission: 3–9 months.
Frequently Asked Questions
How do I dispute an inflated electricity bill?
File a grievance with the CGRF of your distribution company, then escalate to the Electricity Ombudsman.
Can the power company disconnect without notice?
No — disconnection generally requires due notice; wrongful disconnection can be challenged.