Overview
RBI's limited-liability framework protects customers from unauthorised electronic transactions. If you report a fraudulent card/UPI transaction promptly, your liability can be zero. Banks that delay or refuse reversal can be taken to the RBI Ombudsman and the Consumer Commission.
Key Provisions — RBI Guidelines & Consumer Protection Act, 2019
- Zero liability for unauthorised transactions reported within the prescribed window.
- Banks must credit the disputed amount within a time-bound period (shadow reversal).
- Burden is on the bank to prove customer negligence.
- Deficiency in banking service is actionable under the Consumer Protection Act.
What You Can Claim
Reversal of the disputed amount
Compensation for delay
Correction of wrongful charges
Action against the bank
How We Solve It
1
Report Immediately
We help report to the bank and note the complaint reference.
2
Bank Grievance
We escalate to the bank's grievance redressal.
3
RBI Ombudsman / Court
We escalate to the RBI Ombudsman or Consumer Commission.
4
Recover Money
We pursue reversal and compensation.
Typical timeline: Bank reversal: ~10 days (per RBI) · escalation 1–6 months.
Frequently Asked Questions
Am I liable for a fraudulent card transaction?
If reported promptly per RBI guidelines, your liability can be zero — the bank must reverse it.
What if the bank refuses to reverse a fraud transaction?
Escalate to the RBI Ombudsman and file a consumer complaint for deficiency in service.