Overview
Courier and logistics companies are service providers under the Consumer Protection Act, 2019. Loss, damage, or unreasonable delay of a parcel is a deficiency in service, and clauses limiting liability to a token amount are often struck down as unfair contract terms.
Key Provisions — Consumer Protection Act, 2019
- Courier services are 'service' — loss/damage is deficiency in service.
- Unfair limitation-of-liability clauses can be set aside under the Act.
- Consumers can claim the value of goods plus compensation.
- Both the booking platform and courier can be liable.
What You Can Claim
Compensation for lost/damaged goods
Refund of courier charges
Compensation for delay
Damages for harassment
How We Solve It
1
Gather Proof
We compile the consignment note, value proof, and tracking.
2
Notice to Courier
A demand for compensation within a fixed period.
3
File Complaint
We file before the Consumer Commission if unresolved.
4
Recover Value
We pursue compensation and refund.
Typical timeline: Notice within days · resolution 3–12 months.
Frequently Asked Questions
Can I claim more than the courier's declared limit?
Often yes — token liability clauses can be challenged as unfair, and Commissions award the actual value.
What proof do I need for a lost parcel?
Consignment note, tracking record, and proof of the contents' value.