Overview
Unfair banking practices — hidden charges, mis-selling, or harassment by recovery agents — are covered by RBI's Fair Practices Code and the Consumer Protection Act, 2019. You can escalate to the RBI Banking Ombudsman and the Consumer Commission.
Key Provisions — RBI Guidelines & Consumer Protection Act, 2019
- RBI's Fair Practices Code restricts recovery agent conduct and timing.
- The Banking Ombudsman (RBI-IOS) resolves banking complaints free of cost.
- Banks must refund unauthorised electronic transactions reported in time.
- Deficiency in banking service is actionable under the Consumer Protection Act.
What You Can Claim
Refund of wrongful charges
Stoppage of harassment
Compensation for distress
Correction of credit records
How We Solve It
1
Document Conduct
We record charges, calls, and communication.
2
Bank Grievance
We escalate to the bank's grievance redressal.
3
Ombudsman / Court
RBI Ombudsman or consumer complaint as needed.
4
Obtain Relief
We pursue refunds, compensation, and an end to harassment.
Typical timeline: Ombudsman: ~1–3 months · Consumer Commission: 3–12 months.
Frequently Asked Questions
Can I complain about recovery agent harassment?
Yes — RBI's Fair Practices Code prohibits harassment, and you can complain to the bank, RBI Ombudsman, and police.
How do I dispute a wrong bank charge?
Raise a grievance with the bank, then escalate to the RBI Banking Ombudsman or a consumer complaint.