Overview
Recurring defects in a new vehicle, sale of a defective or accident-damaged vehicle as new, or deficient servicing are covered by the product-liability and deficiency-in-service provisions of the Consumer Protection Act, 2019. Courts have ordered refunds and replacements for manufacturing defects.
Key Provisions — Consumer Protection Act, 2019
- Manufacturing defects attract product liability against the maker and dealer.
- Selling a defective/used vehicle as new is an unfair trade practice.
- Deficient service at authorised workshops is actionable.
- Relief can include refund, replacement, or repair with compensation.
What You Can Claim
Replacement of the vehicle
Full or partial refund
Free repair of defects
Compensation for harassment
How We Solve It
1
Document Defects
We compile job cards, service history, and expert reports.
2
Notice to Dealer/Maker
A demand for replacement, refund, or repair.
3
File Complaint
Product-liability complaint before the Consumer Commission.
4
Secure Relief
We pursue refund/replacement and compensation.
Typical timeline: Resolution typically 6–18 months depending on expert evidence.
Frequently Asked Questions
Can I get a refund for a defective new car?
Yes — for proven manufacturing defects, Commissions have ordered refunds or replacement with compensation.
Is selling a used car as new illegal?
Yes, it is an unfair trade practice and actionable under the Consumer Protection Act.