Failure to Complete Exchange and Service Deficiency

Rare Rabbit / Radhe Retail Private Limited [Company Address, if known] Subject: Complaint regarding failure to complete exchange despite payment of ₹643 and failure to arrange pickup I purchased a dress from Rare Rabbit through their online platform. After receiving the product, I requested an exchange as permitted under their exchange policy. As part of the exchange process, I was required to pay an additional amount of ₹643, which I duly paid. Despite making this additional payment and completing the required exchange procedure, Rare Rabbit has failed to arrange the pickup of the originally delivered item. I have contacted the company regarding this issue and requested that the original item be picked up and the exchange be completed. However, the issue has not been resolved within a reasonable period. The company has accepted my ₹643 additional payment for the exchange, but has failed to complete the corresponding exchange/pickup service. This has caused me unnecessary inconvenience and loss of time.