Fraud deliver promise

I placed an order for two dresses from Poshak Hub on 1st November 2026. The website promised delivery within 4-7 days, and I expected to receive the order before Diwali on 8th November. This was a prepaid order, not cash on delivery. However, Poshak Hub has not shipped my order to the courier service till now. I tried contacting them through multiple channels, including WhatsApp, phone calls, and email, but they are not responding or reachable. Their shipping policy states they are not liable for delays caused by courier services, but in my case, the parcel has not even been handed over to the courier yet. I have bill receipt, order details, conversation records, and call logs as proof. I am extremely disappointed with this experience, as it feels like once payment is received, there is no accountability towards the customer or the purpose of the order. I request that my order be shipped and delivered immediately, or a full refund be issued without further delay.