Repeated Exchange Delivery Delays and Unprofessional Customer Support – Request for Immediate Delivery or Refund

I placed my order on 20th October and received the item after some time. However, since the size was incorrect, I requested an exchange and also paid an additional ₹25 over and above the original amount. Unfortunately, the exchange delivery has been delayed continuously. Every single day, the tracking status shows that the delivery will happen tomorrow, but nothing has been delivered so far. I have contacted customer support, but the response I received was extremely disappointing and unprofessional. I also tried contacting the Aluva hub, but they were equally irresponsible and failed to provide any proper update or solution. This delay and the lack of responsibility are completely unacceptable. I have already waited long enough and do not wish to keep receiving false delivery promises every day. I request you to either deliver my exchanged item immediately or initiate a full refund without any further delay. Kindly treat this as a serious complaint and provide a proper resolution at the earliest.