Complaint Against Aquéria for Non-Delivery of Paid Order, Poor Customer Support and Failure to Provide a Resolution

Complaint Against Aquéria for Non-Delivery of Paid Order, Poor Customer Support and Failure to Provide a Resolution I am filing this complaint against Aquéria regarding an order placed on 10 October 2026. My order details are as follows: Order Number: #G225951 Order ID: [protected]… Order Amount: ₹699 Payment Status: Paid Order Status: Delivery Issue I placed this order and successfully completed the payment of ₹699. However, despite the payment being confirmed, my order has not been delivered. The company’s website currently displays the order status as “Delivery Issue”. I have repeatedly attempted to contact the company through its available customer support channels to resolve this matter. Unfortunately, I have not received satisfactory assistance, a proper explanation or a definite delivery timeline. I find it extremely disappointing that the company has accepted my payment but has failed to fulfil its responsibility to deliver the purchased products. The lack of proper communication and customer support has caused unnecessary inconvenience and frustration. I consider this a deficiency in service and an unfair consumer experience. I hereby request the following: 1. Immediate delivery of my complete order or a full refund of ₹699 to my original payment method. 2. Appropriate compensation for the inconvenience, mental harassment and unnecessary delay caused. 3. An explanation for the failure to deliver the order despite receiving full payment. 4. Appropriate action to ensure that such practices are not repeated with other consumers. I have attached the order confirmation, payment proof and screenshots showing the current delivery status as supporting evidence. I request the concerned authorities to intervene and help resolve this grievance at the earliest. I am willing to pursue the matter before the appropriate Consumer Commission if the issue remains unresolved.