Manufacturing Defect of Fridge no action taken by Service Centre and company yet it has been more than 3months

I am writing to raise a serious complaint regarding my LG refrigerator, which has been defective for more than a year. Despite repeatedly contacting LG and following up with the company for over a year, no proper resolution or replacement has been provided. On 11 July, after prolonged follow-ups, I was informed by the company that I would need to pay 20% of the actual refrigerator price as compensation, after which a new refrigerator would be provided. I was specifically assured that the replacement refrigerator would be delivered within 7 days of making the payment. Accordingly, I made the required payment on 18 August. However, it has now been several weeks, and I have still not received the replacement refrigerator. Despite numerous follow-ups, no one is taking responsibility or providing a clear resolution or delivery date. This entire experience has caused me significant inconvenience and frustration. I have already waited for more than a year for the company to resolve the issue, and even after complying with LG’s requested payment, the promised replacement has not been delivered. I therefore request LG to: 1. Immediately arrange delivery of the replacement refrigerator as promised. 2. Provide me with a confirmed delivery date and status of my replacement. 3. Explain the reason for the delay despite the payment being made on 18 August. 4. Take appropriate action against the concerned team/persons responsible for repeatedly delaying the resolution. 5. If LG is unable to provide the replacement immediately, I request a full refund/appropriate compensation for the prolonged inconvenience and delay. I expect this matter to be treated as urgent and resolved without any further delay. If I do not receive a satisfactory resolution promptly, I will be compelled to escalate the matter through the appropriate consumer grievance and legal forums. Please consider this a formal complaint and provide me with a written response and resolution at the earliest.