Refund Not Received for Bus Journey Cancelled by Operator Due to Vehicle Breakdown (Ooty to Bangalore – 26/10/2026)

To, The Consumer Grievance Redressal Cell. Subject: Formal Complaint Regarding Non-Refund of Bus Ticket Amount – Operator-Cancelled Journey (Ooty to Bangalore, 26 October 2026) Respected Sir/Madam, I am writing to raise a formal complaint regarding the non-refund of my bus ticket amount for my journey from Ooty to Bangalore, scheduled on 26 October 2026, which I booked through Goibibo. I received an official SMS from BITLA SOFTWARE PRIVATE LIMITED stating that my scheduled journey was cancelled due to a vehicle breakdown. The cancellation message clearly stated: "Dear Customer, Due to Vehicle Breakdown your journey is cancelled for DOJ: 26/10/2026 and Service Number: Ooty to Bangalore - Sleeper." Additionally, I received another notification from the YourBus Team stating that live tracking was unavailable for the bus and advising me to contact the bus operator for further information. It is important to clarify that the cancellation was initiated by the bus operator and not by me as a traveller. Therefore, I am entitled to receive a refund of the eligible ticket amount as per the applicable cancellation and refund policy. Despite the cancellation of the journey by the operator, I am raising this complaint to seek assistance in obtaining my refund through Goibibo. I have attached the booking confirmation details, invoice and screenshots of the cancellation messages received from BITLA SOFTWARE PRIVATE LIMITED and YourBus for verification. I kindly request the Consumer Grievance Redressal Cell to: 1. Investigate this issue and verify the operator-initiated cancellation. 2. Arrange a refund of the full eligible ticket amount to my original payment method. 3. Provide a clear explanation if there is any delay in processing the refund. 4. Confirm the refund reference number and expected credit date. I request you to treat this complaint as a priority and resolve the issue at the earliest. If the matter remains unresolved, I may be required to escalate the complaint through the appropriate consumer grievance redressal authorities. Thank you for your attention and support. Regards, Ravi Kumar C S Booking Details: - Booking Platform: Goibibo - Journey: Ooty to Bangalore - Journey Date: 26/10/2026 - Bus Type: Sleeper - Cancellation Reason: Vehicle Breakdown - Booking ID / PNR: As per attached invoice - Ticket Amount: As per attached invoice