I have paid the reconnection amount nearly 3000 but they not responding me back no reconnection has been done yet

I am a customer of Act Fiber Net for internet service. My connection was disconnected, and I paid a reconnection amount of nearly Rs. 3000 to get my internet service restored. Despite making this payment, the company has not responded or taken any action to reconnect my internet service. There has been no update or communication from their side regarding the status of my reconnection. I request that Act Fiber Net immediately restore my internet connection since I have already paid the required reconnection amount, or refund the amount paid if the service cannot be restored without further delay.