Non-Refund of ₹2,000 Security Deposit by Zoomcar Despite Repeated Complaints

I am filing this complaint against Zoomcar India Pvt. Ltd. regarding the non-refund of my ₹2,000 security deposit for booking ID JPSNZ5FV0. I paid a security deposit of ₹2,000 to Zoomcar on 17 September 2026. However, despite repeated follow-ups and complaints, I have not received the refund in my bank account. Zoomcar claims that the refund was initiated on 22 September 2026 and has provided ARN [protected] as proof of the transaction. However, neither of the bank accounts whose statements and payment proofs I have shared shows any credit of ₹2,000. I personally contacted my bank to verify the ARN. The bank informed me that it could not trace the transaction because the ARN does not belong to its banking system. I was advised that Union Bank would need to trace it. However, I do not hold an account with Union Bank, so I cannot reasonably obtain a bank confirmation from an institution where I have no account. I have already provided Zoomcar with payment proof and bank statements and have repeatedly requested them to investigate the actual destination of the refund. Instead of resolving the issue, Zoomcar continues to ask me to obtain written confirmation from my bank, even though the bank has explained that it cannot trace the provided ARN. I believe Zoomcar has failed to provide the refund or establish where my money was transferred. I request that Zoomcar be directed to: 1. Refund the pending security deposit of ₹2,000. 2. Provide complete transaction trace details, including the actual beneficiary bank/account or UPI destination and UTR/reference number. 3. Pay reasonable compensation for the inconvenience, harassment and time wasted due to repeated follow-ups. 4. Reimburse any reasonable expenses incurred in pursuing this complaint. I have supporting evidence, including payment screenshots, bank statements, Zoomcar’s refund confirmation, ARN details and email communications with customer support. I request appropriate action and a fair resolution of this complaint.