I will order a unique cake, they will send a third class cheap cake and not action taken against resturant

Grievance against Zomato Limited for Deficiency in Service and Delivery of Incorrect Goods. 1. Order Summary: On [3rd October, 2026] at [8:43 PM], I placed an order through the Zomato mobile application from [Fnp Cakes 'N' More] under Order ID: [[protected]], paying a total sum of ₹394.64 via [Payment Mode: UPI]. 2. Details of Discrepancy: - Item Ordered: [500g Pineapple Pista Cake ] - Item Delivered: [500g Simple Pineapple Cake ] Upon delivery, the seal was opened to find that a completely different product had been sent. The delivered item violates my order specifications in flavor, and designs. 3. Failure of Resolution: I immediately reported this issue via Zomato's in-app chat/support with photo evidence. However, Zomato customer service refused to address the issue and declined a refund/replacement without reasonable grounds. 4. Relief Sought: Under the Consumer Protection Act, 2019, delivering goods materially different from what was advertised and billed amounts to unfair trade practice and deficiency in service. I request the portal's intervention to direct Zomato to: - Issue a full refund of ₹395 to the original payment source. - Compensate for the severe inconvenience and ruin of our planned occasion.