Delay in initiating the refund since September 22 and disconnecting the call

I am filing this complaint against Zepto regarding an unresolved issue that I have been continuously facing since 22 September 2026. Despite repeatedly contacting Zepto Customer Support and giving them sufficient time to resolve the matter, my issue has still not been properly addressed.The issue initially started on 22 September 2026. Since then, I have contacted Zepto Customer Support multiple times through their available customer support channels to report the problem and seek a proper resolution. Every time I contacted customer support, I clearly explained my issue and expected the matter to be investigated and resolved.However, instead of providing a proper and permanent resolution, I was repeatedly asked to wait for 48 hours. I was assured that the issue would be looked into and resolved within the given timeframe. I relied on these assurances and waited as instructed. However, even after the promised 48-hour period, the issue remained unresolved.Whenever I contacted customer support again to follow up, I had to explain the entire issue repeatedly to different customer support representatives. I was transferred between representatives or given repeated assurances that the matter would be resolved, but no satisfactory action was taken.One of the most frustrating aspects of this experience has been the way my customer support interactions were handled. On multiple occasions, while I was explaining the issue or seeking clarification regarding the resolution, the customer support representative disconnected the call. I was not provided with a proper explanation, resolution, or confirmation before the call was disconnected.As a customer, I contacted support with the expectation of receiving reasonable assistance and a proper resolution. Instead, I experienced repeated delays, repeated 48-hour waiting periods, lack of accountability, repeated explanations of the same issue, and calls being disconnected by customer support representatives.I have cooperated with Zepto and provided sufficient time for them to investigate and resolve the matter. However, despite repeatedly contacting them and waiting as instructed, the problem continues to remain unresolved.The repeated 48-hour assurances have caused unnecessary delay and inconvenience. Each time I was asked to wait, I expected the matter to be resolved within the promised timeframe. Instead, after waiting, I was required to contact customer support again and repeat the same process.I also find it unacceptable that customer support representatives disconnect calls instead of properly addressing a customer's concern. If there was any technical limitation, investigation requirement, or reason why the issue could not be resolved immediately, I expected Zepto to clearly communicate the same and provide a genuine resolution timeline rather than repeatedly asking me to wait.This entire experience has caused me significant frustration, inconvenience, and loss of time. I have made multiple attempts to