Non refund of double payment made during JioFiber connection

I wish to lodge a formal complaint against Reliance Jio Infocomm Limited regarding the duplicate debit of ₹2,221.46 during the booking of my JioAirFiber connection. On 29 October 2026, I made an initial payment of ₹2,221.46 through UPI. The transaction initially showed as FAILED. As advised by the Jio sales representative, I made the payment again, and the second transaction was successful. I was assured that the amount from the first failed transaction would be automatically refunded. However, I subsequently discovered that both transactions were successfully processed, resulting in two separate debits of ₹2,221.46 each, totalling ₹4,442.92 from my bank account. Surprisingly, my JioAirFiber account linked to mobile number [protected] reflects only one payment of ₹2,221.46, despite receiving two separate payment confirmation messages from Jio. The additional amount of ₹2,221.46 has neither been credited to my Jio account nor refunded to my bank account. Transaction Details: First Payment (Initially Failed): - Date: 29 October 2026 - Time: 10:08 AM - Amount: ₹2,221.46 - UPI Reference ID: [protected] - Jio Transaction ID: TB00006TCI04 - Current Status: Successful Second Payment: - Date: 29 October 2026 - Time: 10:21 AM - Amount: ₹2,221.46 - UPI Reference ID: [protected] - Status: Successful Connection Details: - Registered Mobile: [protected] - Booking ID: LR00001FOO69 - JioFixedVoice Number: [protected] This incident reflects serious deficiency in service and improper handling of customer payments. I have been charged twice for the same connection despite making the second payment only on the assurance of Jio's representative. Relief Sought: 1. Investigate both transactions with the payment gateway and banking partner. 2. Refund the duplicate payment of ₹2,221.46 to my original payment source immediately. 3. Provide a written explanation for the duplicate debit and failure to initiate the refund. 4. Provide a complaint reference number and a definite resolution timeline. I am attaching screenshots of both successful UPI transactions and payment confirmation messages as supporting evidence. I request the National Consumer Helpline to intervene and direct Reliance Jio to refund my excess payment without further delay. I should not be made to suffer financially due to technical issues or improper payment management by the service provider.