Didn't stopped in middle stops

I booked an Uber Parcel 3W service and added a few stops in between for pickup/drop along the route. However, the vehicle went directly to the final destination without stopping at the intermediate stops I had added. When I raised this with the driver, he informed me that he was not a parcel vehicle driver but a normal rickshaw driver. This raises the question of why he was allocated for a parcel booking that required multiple stops, since he was apparently not equipped or informed to handle the service as booked. Due to this, my parcel/stops were not handled as per my booking. I request Uber to look into why the wrong vehicle/driver was allocated for this parcel booking and take corrective action. I also request an explanation and appropriate resolution for the inconvenience caused.