Missing items from Swiggy Instamart Order.

I had placed an order through Swiggy Instamart, to be fulfilled by the dark store in the Khokhra locality. When the order was delivered, major items from my order were missing. The delivery partner was not at fault, as the issue was from the dark store side, which did not pack the complete order. When I tried to raise this issue with Swiggy Instamart support, I did not get any real help to resolve the matter. My complaint was automatically closed by the app without a proper resolution, and I did not receive any acknowledgement or apology from Swiggy Instamart for the missing items. To get the matter resolved, I had to personally visit the dark store, which is 4 kilometers from my home, and get it checked. I received my missing items only after this personal visit. I