Purchased item not delivered

Dear TVS Motor Company, I am this publicly because I have been unable to get a clear and satisfactory response from your authorised dealer, SV Automotive Pvt. Ltd., Desom, Aluva, Kerala. I booked a TVS Jupiter 110 on 28 August and made the full payment in cash on the same day. At the time of booking, I was clearly informed that the vehicle would be delivered within 7–8 working days. Today is 21 September, and I am still waiting for my vehicle despite having made the complete payment. What is more disappointing is the way the matter has been handled. Whenever I contact the dealership, I receive different explanations and assurances, but no definite delivery date or satisfactory resolution. After facing this issue, I also came across several customer complaints/reviews concerning the dealership, which has naturally made me concerned about the overall customer experience. My concern is not simply about the delay. Since the vehicle has already been fully paid for, I expect complete transparency regarding the vehicle that will ultimately be delivered to me. I request TVS Motor Company to urgently intervene and clarify: Why has the vehicle not been delivered within the promised 7–8 working days? Where is the vehicle currently, and what is the actual reason for the delay? What is the confirmed delivery date? Can TVS confirm that the vehicle being delivered is in proper condition and meets the expected standards for a new vehicle? Can TVS ensure that the dealership provides proper communication and accountability to the customer? I chose TVS trusting the brand, not just the dealership. I therefore expect TVS Motor Company to take responsibility for addressing customer concerns involving its authorised dealer network. TVS Motor Company, I request you to please look into this matter personally and ensure a transparent and satisfactory resolution. I hope this post reaches the concerned team and that I receive a clear response rather than another assurance from the dealership.