Complaint Against SOTRUE – Non-Delivery of Product and Failure to Process Refund

Complaint Against SOTRUE – Non-Delivery of Product and Failure to Process Refund I placed an order for SOTRUE 4-in-1 Skin Tint Cream on September 12th (Order ID: ST1169274). While placing the order, I accidentally entered an incorrect mobile number ([protected]) instead of my correct mobile number ([protected]). The following day, the delivery partner contacted the incorrectly entered mobile number. The person who answered informed the delivery partner that they had not placed any order and requested cancellation. However, the delivery partner obtained an OTP and updated the order status as "Delivered", even though the product was never delivered to me. I would like to clearly state that I have never received the product. The order was incorrectly marked as delivered without the product being handed over to me. I have been contacting SOTRUE customer care since September 14th and have made repeated follow-ups to resolve this issue. Despite explaining the situation multiple times, the company has failed to provide a resolution. Neither have I received the product nor has my refund been processed. This constitutes a deficiency in service and has caused me unnecessary inconvenience, mental distress, and financial loss. Despite repeatedly approaching customer support, my complaint remains unresolved. Relief Requested: 1. A full refund of the amount paid for the undelivered product. 2. An investigation into the incorrect delivery confirmation and the delivery partner's actions. 3. Appropriate compensation for the inconvenience, mental distress, and time spent following up on this issue. 4. Necessary action against the company for its failure to resolve the complaint. I request the Consumer Commission to intervene and direct SOTRUE to process my full refund and provide appropriate compensation for the inconvenience caused.