Received only 3 of 5 items. Black jeans (₹1,351) and olive trouser (₹1,431) are missing. Snitch refused refund/replacement despite 7 days of complaints.

I placed an order for five items from Snitch. However, only three items were delivered. The following two items were missing from the package: 1. Black Jeans – ₹1,351 2. Olive Trouser – ₹1,431 The total value of the two missing items is ₹2,782. Although the Snitch app/order status shows the order as delivered, these two products were not included in the package I received. I have the package/invoice details and can provide photographs of the received items as evidence. I immediately raised a complaint with Snitch Customer Care regarding the missing products and requested either delivery of the missing products or a refund. However, despite waiting for seven days after raising the complaint, I have not received a proper resolution. Snitch has now informed me that they cannot provide either a refund or the missing products. I find this unacceptable, as I have paid for five products but received only three. Marking the complete order as delivered does not resolve the fact that two paid items were missing from the package. I request the Consumer Forum to intervene and direct Snitch to either: 1. Deliver the two missing products, or 2. Refund the full amount paid for the two missing products (₹2,782). I am ready to provide the order details, invoice, photographs of the package and received items, complaint/ticket details, and all communication with Snitch Customer Care as supporting evidence. I request a fair and prompt resolution of this complaint.