Gold Product Not Delivered Despite Promised Shipping Date | Order Dated 14.08.2026 | ₹66,640 Paid

Subject: Complaint Regarding Non-Delivery of Gold Product Despite Payment of ₹66,640 I placed an order for a gold product with Senco Gold & Diamonds on 14.08.2026 and made a payment of ₹66,640 towards the purchase. At the time of placing the order, the shipping/delivery timeline communicated to me was 03.09.2026. However, as of 18.09.2026, I have still not received the product. The committed shipping date has already passed, and there has been no satisfactory resolution or confirmed delivery date from the company. I have contacted the company's customer care/helpline several times regarding the status of my order. Despite repeated follow-ups, I have been asked to wait further, and I am now being advised to wait until October 2026. No satisfactory explanation has been provided for the significant delay, nor has a firm delivery date been confirmed. This situation is causing me considerable inconvenience and concern, particularly because a substantial amount of ₹66,640 has already been paid and the product has neither been delivered nor has the matter been satisfactorily resolved. Being a reputed jewellery brand such as Senco Gold & Diamonds, I did not expect this level of service and prolonged delay. The continued non-delivery despite repeated requests for clarification has also raised concerns regarding the handling of my payment and order. I therefore request the Consumer Affairs authorities to kindly examine this matter and take appropriate action under the applicable consumer protection provisions. I request that the company be directed to: 1. Provide a clear and satisfactory explanation for the delay. 2. Deliver the ordered product without any further unreasonable delay, as per the order terms; OR 3. If the product cannot be delivered within a reasonable period, provide a full refund of ₹66,640 without further delay. 4. Consider appropriate compensation for the inconvenience, harassment and loss of time caused due to the prolonged delay and repeated follow-ups. 5. Take appropriate action if any deficiency in service or unfair trade practice is established.