Urgent Escalation - Auto Debit Deactivation - Requested from last 2 months - no response yet

Dear SBI Life Escalation Team, I am escalating this matter due to repeated failures in resolving my cancellation request for SBI Life – Eshield Insta Plan A (Base Cover), Policy Number 3C348355910. Despite multiple formal requests and case IDs logged over the past month, the auto‑debit facility remains active and premium deductions continue. This is unacceptable. Case References: Case ID: 46644857 – 18 Jul 2026 (Vijay) Case ID: 46644857 – 30 Jul 2026 (Malati, Assistant Manager – Customer Service & Experience, Tel: [protected]) Case ID: 46870129 – 31 Jul 2026 Case ID: 47259091 / 47259492 / 47259732 – 23 Aug 2026 (Supriya) Note: As mentioned by Sheetal Mumbare, when I attempted the suggested option, it repeatedly threw errors. I tried multiple times without success, which is why I had to drop an email. I need my refund immediately – please stop this time‑pass email chain and provide a clear resolution. My demands remain unchanged: Cancel Policy No. 3C348355910 immediately. Deactivate the auto‑debit facility linked to this plan. Refund the wrongly deducted premium amount (₹1244.15). Provide written confirmation of cancellation and refund. Policy Details: Policy Holder Name: Mani Prakash Singh Policy Number: 3C348355910 Premium: ₹1244.15 (Monthly) Cover Start Date: 31/05/2026 Renewal Date: 31/07/2026 Auto‑renewal: Enabled I request your urgent intervention and expect a resolution without further delay. If this issue is not resolved promptly, I will be compelled to escalate the matter to the Grievance Redressal Officer, IRDAI, and Ombudsman. Thank you for your immediate support.