Complaint against Royal enfield concord kottayam
Nikhil
Kochi · filed 20h ago
Type
Defective Product
Place
Kochi
Published
18 September 2026
Complaint Details
I purchased a new Royal Enfield Hunter 350 approximately 3 months ago, but the motorcycle has developed multiple issues within a very short period of ownership. The bike has experienced starting difficulties, engine stalling while slowing down, and a throttle-related issue. The service centre has diagnosed a throttle body problem and informed me that the required warranty part may take 2–3 weeks to arrive. The motorcycle also has an abnormal engine sound, which I have reported and taken to the service centre on two separate occasions. I was charged service charges on both occasions, but the abnormal engine sound is still present and has not been resolved. In addition, I had to replace the chain and sprocket at around 5,500 km, and I also had to replace the brake pads before 5,000 km, for which I paid separately. Considering that the motorcycle is only around 3 months old, I am facing multiple recurring issues and expenses much earlier than expected. These repeated problems have caused considerable inconvenience and have raised serious concerns about the reliability and quality of the motorcycle. I request Royal Enfield to thoroughly inspect the motorcycle, address all the issues permanently under warranty wherever applicable, and provide an appropriate resolution considering the repeated defects and previous unsuccessful service attempts.
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