Complaint against Reliance Jio Infocomm Ltd for Deficiency in Service and Unfair Trade Practice regarding Postpaid Mobile Connection No. 8801333300

To the Hon'ble President and Members, District Consumer Disputes Redressal Commission, Krishna District, Andhra Pradesh: The Complainant, Barre Ragalkiran (Mobile No: [protected], Email: [protected]@gmail.com), files this complaint under Section 35 of the Consumer Protection Act, 2019, against Reliance Jio Infocomm Ltd (Opposite Parties) for gross deficiency in service under Section 2(11) and unfair trade practices under Section 2(47). Ever since porting from BSNL to Jio Postpaid, both connections on our family plan have experienced continuous service disruptions, severe call drops, and completely unusable mobile data at our primary residence in Kanuru, Vijayawada, despite displaying full signal bars. On 30-09-2026, Opposite Party No. 1 officially admitted in writing via [protected]@jio.com that network coverage at our registered location is limited and explicitly stated that they are "unable to make any commitment for immediate improvements". Furthermore, on 03-10-2026, a complaint was lodged via the 198 Helpline, where the customer representative assured resolution within 24 hours (audio recording preserved), yet no technical engineer visited, nor was any follow-up or resolution provided. Demanding and collecting full monthly postpaid subscription fees while officially declaring an inability to deliver functional cellular service constitutes an illegal and deceptive trade practice. Therefore, the Complainant humbly prays that this Hon'ble Commission direct the Opposite Parties to: 1) Grant a 100% billing waiver and refund of all postpaid charges collected since porting; 2) Issue an immediate NOC or Unique Porting Code (UPC) to enable porting out without any financial penalty or lock-in restrictions; 3) Award Rs. 40,000/- as compensation for severe mental agony, professional disruption, and harassment; and 4) Pay Rs. 10,000/- towards litigation costs.