Relaxive Hospitality Pvt. Ltd.

I purchased a membership from Relaxive Hospitality Pvt. Ltd. for ₹44,000 after being represented that the membership would provide 6 nights/7 days per year for 2 years, with 3–4 star hotel/resort/villa tie-ups. I was also promised free stays and a ₹2,500 Barbeque Nation gift card, but these benefits were not honoured. I subsequently planned a trip to Mumbai and gave prior intimation to the company. However, the hotel options provided did not meet the 3–4 star standard represented at the time of purchase. I ultimately stayed at Le Grande Hotel, Mumbai for 2 nights and additionally paid ₹3,000. After the Mumbai trip, I requested cancellation of my membership and a refund. The company initially stated that cancellation could be made with a 20% deduction, and its Terms & Conditions (Clause 6) provide for a refund where a member is dissatisfied with the holiday services, subject to applicable deductions. However, the company later rejected my cancellation/refund request, stating that I had already availed the Mumbai stay and had not complained immediately. I disputed this and explained that the service concerns and cancellation were discussed with their representative. I requested the company to verify the relevant call recordings regarding the hotel-category representation and refund discussions. The company subsequently stated that it had no backup recordings of calls from the previous six months. Despite repeated correspondence, the company has not provided the requested refund. On 25 October 2025, the company stated that if I wished to approach the Consumer Forum, its legal team would deal with the matter. I am seeking refund of the ₹44,000 membership fee, reimbursement of the additional ₹3,000 incurred for the Mumbai stay, compensation for inconvenience and deficiency in service, and legal/litigation expenses.