safety issues with auto cab riders

safety issues with the auto cab drivers they heir their abusive and rude behaviour not dropping on the exact location and then shouting at the customers with a very arrogant way feeling unsafe rapido customer care they don’t respond on time they don’t update about the action they take they cut the call in the middle of the conversation there is no refund if the ride has issues they are very careless if something big will happen who will be responsible I am just a24 year old girl and the patterns keep repeating 2 drivers one was very aggressive he told me at the road that khadi khadi ko bechdunga aur bhi bahot kuch the other one was telling me kyu krte ho book akad raha tha paise de paoge kya agar waha chorunga pure rasta chillata raha unko lagta h ladki h kya krlegi mujhe meri safety ke liye raat ko 112 pe call karke police bulani padi auto wala bhag gya tha and abhi din ki ride me auto wala bolta h bulale police krde shikayat mercedes hi book krti isme kyu aayi aur phir meri mataji ko kisi kaam se bank ke liye jana tha vo kal hi discharge hui mere phone me location show krrhi h 900 m vo bolta h ghumana padega yhi location waha chordunga toh paise jyada dedegi kya bahot hi jyada rude arrogant way me meri mental peace kharab hui jha pahochna tha waha late pahochi aur in rapido walo ne koi action nhi late reply krte h phir bich me call cut krdete please meri help kre