Lost of parcel by Rapido captain

I wish to register a consumer grievance against Rapido regarding the loss of two chessboards worth ₹5,000 during a Rapido Parcel delivery in Bengaluru on 7 October 2026. Booking ID: RD[protected]. I booked a parcel delivery from Kashmir Emporium, MG Road, Bengaluru, to Udayanagar, Bengaluru. Approximately 40 minutes into the trip, the captain called me and informed me that he had lost the parcel and was unable to recover it. The parcel contained two chessboards worth ₹5,000. The original purchase invoice was also inside the lost parcel. I have provided the WhatsApp conversation with the seller at Kashmir Emporium and the UPI payment proof to Rapido as supporting evidence. Despite repeated complaints and follow-ups through the app, Instagram, and email, Rapido has not provided a final decision on my compensation claim. The company has repeatedly requested documents and stated that the matter is under review, but I have not received a clear resolution. I have made several attempts to resolve this issue directly with Rapido, but the matter remains unresolved. I request the National Consumer Helpline to intervene and assist me in obtaining full compensation of ₹5,000 for the two lost chessboards, along with a clear and timely resolution from Rapido.