Failure of service provided

Subject: Complaint regarding incomplete/defective plumbing service and non-response after receiving payment I wish to lodge a complaint against Nayak Plumber Service, Sector 62, Noida, through plumber Dev, contact number [protected]. On 30 August 2026, I engaged the above plumber to attend to and rectify leakage from my wall-mounted toilet/pot at my residence in C Block, Sector 62, Noida. The plumber attended the work and I paid him the full amount of ₹2,660 in cash, comprising labour charges and the cost of material brought by him from the market. The engagement/work details were also confirmed through WhatsApp. However, after using the toilet, I found that the leakage had not been rectified and the problem still persists. I subsequently contacted the plumber repeatedly through WhatsApp messages and telephone calls, requesting him to return and complete/rectify the work for which I had already paid him in full. Despite numerous requests, he has neither responded to my WhatsApp messages nor answered my telephone calls. I therefore request the National Consumer Helpline to kindly take up my grievance and assist me in obtaining appropriate redressal. I request that: 1. The plumber be directed to properly rectify the leakage without any additional charge, or alternatively refund the amount of ₹2,660 paid by me. 2. Appropriate action be taken for the deficiency in service and failure to respond to repeated requests after receiving full payment. I have WhatsApp correspondence confirming the work and my subsequent requests for rectification, which can be provided as supporting evidence. I request that my complaint be registered and the service provider be contacted for an early resolution. Amount paid: ₹2,660 (cash) Date of service: 30 August 2026 Service provider: Nayak Plumber Service, Sector 62, Noida Plumber: Dev Contact: [protected]